1.1 Overview: At Future Vision, we strive to provide the best products and services. If you are not entirely satisfied with your purchase, we are here to help with our Returns and Refunds Policy.
1.2 Eligibility: To be eligible for a return and refund:
You must contact us within 30 days of receiving the product.
The product must be in the same condition as when you received it, and it must be in its original packaging.
You may need to provide proof of purchase, such as an order number or receipt.
2. Returns
2.1 Contact Us: To initiate a return, please contact our customer support team at info@alrouashop.com We will guide you through the process and provide any necessary instructions.
2.2 Shipping: You will be responsible for shipping the product back to us. Please ensure that it is adequately packaged to prevent damage during transit.
2.3 Inspection: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria stated in Section 1.2. If the product qualifies for a return, we will proceed with the refund.
3. Refunds
3.1 Refund Process: We will notify you of the approval or rejection of your refund once we have inspected the returned product. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow [number of days] days for the refund to appear in your account, as processing times may vary depending on your payment provider.
3.2 Non-Refundable Items: Certain products or services may not be eligible for refunds, including but not limited to:
Downloadable software or digital products.
Services that have already been rendered.
Perishable goods.
3.3 Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
4.1 Product Exchange: If you receive a defective or damaged product, we may offer an exchange for the same or a similar product. Contact us at info@alroyaedu.com to initiate an exchange.
Need help?
Questions: If you have any questions about our Refund and Returns Policy, please contact us at info@alroyaedu.com.
